Refund Policy
PestelPro reports are digital information products, generated for you on demand and usually delivered within minutes of payment. Once a report is delivered its contents are disclosed to you, and a downloaded or shared copy cannot be returned. Our refund terms reflect that.
1. System errors: 100% refund.
If your report does not generate because of a system error, is not delivered within 24 hours of payment, or is missing more than 25% of its core indicators, we refund the full price. This applies whether or not you downloaded the report and however much time has passed, and it overrides every other limit in this policy. Reports that fail or are not delivered are refunded automatically; you do not need to ask.
2. Not satisfied: 50% refund within 3 hours.
If you are not satisfied with a report you have viewed, you may request a refund of 50% of the purchase price, provided that:
- the report has not been downloaded (PDF or any other export) or shared through a share link, and
- your request is received within 3 hours of the report being delivered.
Tell us briefly why when you ask. Every request is reviewed by our team. Viewing the report online does not affect eligibility; downloading or sharing it does.
3. After 3 hours, or after a download or share.
Requests not received within 3 hours of delivery are forfeited, and the window cannot be extended. Downloaded or shared reports are nonrefundable. Section 1 still applies in every case.
4. What a refund does not cover.
- Data vintage. Every value in a report shows the period it reflects, and this is explained on the sample report and the methodology page before you buy. "The data is from last year" is disclosed, not a defect.
- Reports bought for the wrong country or region. The confirmation step shows your selection in full before you pay.
- We do not offer a 7-day or any other time-based money-back guarantee.
If you are unsure whether a report will meet your needs, please review our sample report before purchasing.
5. How refunds are paid.
Refunds go back to the original payment method through our payment processor, Stripe, and usually appear within 5 to 10 business days depending on your bank. When a refund is approved, your access to the report ends. While a request is being reviewed, the report's PDF and share link are paused.
6. Right of withdrawal (EU, UK and similar jurisdictions).
By purchasing, you ask us to begin generating your report immediately and acknowledge that once the report is delivered you lose the statutory right of withdrawal for digital content. The refunds in sections 1 and 2 apply regardless.
7. Chargebacks.
Please contact us before disputing a charge with your bank. A refund under this policy is faster than a dispute, and accounts that open a chargeback on a delivered report may be closed.
8. How to request a refund.
Open the report in your account and choose "Request a refund" (shown while the 3-hour window is open, with a countdown), or email service@pestelpro.com from the address on the account with your order number. Emailed requests count from the time we receive them.
This policy is part of the PestelPro Terms of Service. Last updated 2026-09-24.